Severe Warning: The Hidden 14-Day Production Trap

I am writing this to fellow shoppers as a severe warning about a terrible online ordering headache I recently faced. I placed an order, confident it would arrive in time for my event, but after checking my confirmation, I realized the fulfillment process requires an exorbitant amount of time. I was blindsided by the lead time, realizing that the store
normally takes up to 14 business days to have their pieces made and then shipped
. This led me to the immediate and frustrating conclusion that
Ladies be aware that you'll probably have to order 3-4 weeks in advance or else you'll have to pay express
. I felt compelled to leave this review and immediately call customer service because I realized I would either miss my event or be forced to pay an unexpected, expensive rushing fee.
Customer: I just placed Order #991, and I need clarification on the lead time. I only saw the 14 business day production note after checking out, and my event is exactly one week away.
CS Rep: Thank you for calling. I see your order. Because our pieces are made-to-order, standard delivery unfortunately cannot meet a one-week deadline. You would need to add express shipping to guarantee arrival.
Customer: That’s incredibly frustrating. I shouldn't have to pay extra when the standard production time wasn't clearly emphasized before I entered my payment information. Can you waive that express fee entirely since this information was buried?
CS Rep: I sincerely apologize that the production timeline was not prominent enough during your shopping experience. I completely understand your frustration regarding the unexpected cost. While I cannot waive the full fee, I can immediately apply a 50% discount to the express shipping upgrade to help mitigate that surprise expense.
Customer: Fifty percent off the express fee is a reasonable compromise. Please apply that discount, and I need a definitive guarantee that the dress will arrive no later than this Friday.
CS Rep: I have applied the 50% discount, and I guarantee your dress will arrive by Friday if you proceed with the expedited service now. If you are you looking for more info regarding GraceQueens Spring Dresses take a look at our own web site. I will personally monitor the rush process.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of unexpected lead times.