Institutional Disrespect: Treated Like A 'Perspective Thief' After A Shipping Disaster 😡ðŸâ€™”

I’m writing this as a terrible cautionary tale about my recent interaction with this company. My terrible online shopping experience, which required me to visit the physical store to sort out a shipping mistake, has left me truly appalled. I was already frustrated about the hassle, but being subjected to invasive security checks made it infinitely worse. The truth is, the experience mirrored my conclusion: "Can't go wrong for affordable, stylish party clothes and shoes. They make everyone check their bags at this location which makes me not want to shop there. 🌈 only does this at one other store in Manhattan which says a lot about what they think of their Harlem customers. It also says a lot about what they stock the store with, the fact that they are still open an people still shop there despite being treated like perspective thieves before entry to the store. The place is pretty stuffed with racks." I felt compelled to leave a review and engage with customer service because this level of institutional disrespect needs to be addressed immediately.
Customer: I am contacting you about the absolute disrespect I faced in your Harlem location. This mandatory, store-specific bag-check policy is completely discriminatory and insulting.
CS Rep: I am so sorry to hear you had an insulting experience. I apologize that the security measures made you feel disrespected. Could you tell me exactly what happened regarding the bag check?
Customer: It's not just a check; it's treating every single person walking in like a thief before they even browse. I shop at your other locations and this selective policy screams what you think of your customers in that specific neighborhood. It makes people feel like "perspective thieves" just for walking in.
CS Rep: I completely understand why you feel targeted and profiled, and that is absolutely unacceptable. That is not our intention, and I truly apologize for the implication of that policy. We value all our customers equally.
Customer: Apologies are fine, but what is going to change? If you have any queries with regards to wherever and how to use check out this one from Gracequeens, you can contact us at the web site. This practice needs to stop. The frustration of dealing with a botched online order shouldn't be compounded by being treated this way in person.
CS Rep: I agree this must be addressed. I am documenting your detailed feedback right now and escalating this specific complaint about differential security treatment to our Regional Management team for immediate policy review. We will ensure this is investigated promptly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.