CAUTION: My 'Brand New' Dress Arrived Defective

I need to share my terrible online shopping experience right away as a cautionary tale. I bought a dress based on all the hype about their great service and affordability, but when it arrived, I was speechless—not in a good way. My conclusion was instantly clear: [null]. Why? Because the item I received was clearly defective and nowhere near the "Daily Brand new quality articles" described on the site. This profound disappointment immediately compelled me to leave a poor review and engage with customer service to find a resolution.
Customer: I need to talk to someone immediately about order #884. I am extremely unhappy with the dress I received. It is definitely not the quality I was expecting.
CS Rep: I sincerely apologize that the dress did not meet your expectations. Can you please specify what the issue is with the garment so I can help?
Customer: The stitching is unraveling badly on the bodice, and there's a stain on the skirt that wasn't visible in the pictures. I expected a brand new quality article, not something defective.
CS Rep: That is absolutely unacceptable, and I am truly sorry for this oversight. We can certainly arrange a free return shipping label. Would you prefer a full refund, or would you like me to ship a replacement dress immediately?
Customer: I’ll take the replacement, but please ensure that someone checks it for defects before it is sent out. In case you loved this information and you want to receive more details concerning homepage please visit the site. I don't want to waste my time sending another one back.
CS Rep: I completely understand. I will personally escalate your replacement request and mandate a quality inspection check before the item leaves our facility. You will receive a confirmation for the new shipment and the return label via email within the next hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of expecting quality when receiving a defective product.