Stock Crisis

I need to warn everyone about my terrible experience customizing a hat. I was so excited to create something unique, but the entire process was ruined by frustrating stock issues and unbelievably poor service. My hat turned out very cute, however the customer service was not good! I felt stressed and rushed because almost all of the hat sizes were sold out along with the correct band sizes for the hats. To make matters worse, the girls helping us were very rude. We were rushed the whole time and had to ask countless times to be helped when help was needed. While I’m happy to have the hat, I wouldn’t recommend this spot if you’re looking for an upbeat, fun environment! I felt compelled to reach out to customer service immediately after leaving, hoping they would understand the depth of their operational failures.
Customer: I just left your store and I am appalled by the experience I had. The staff were unprofessional, rude, and we were rushed through the entire process.
CS Rep: I am so sorry to hear that. That is absolutely not the standard we hold ourselves to. Can you tell me the date and time you visited so I can identify the staff involved?
Customer: It was earlier this afternoon. The biggest problem, besides the staff attitude, was the lack of stock. When we tried to select materials, almost all of the hat sizes were sold out along with the correct band sizes. How can you run a custom experience with such poor inventory management?
CS Rep: That is completely unacceptable, and I sincerely apologize for the stock shortage that ruined your experience. We are actively auditing inventory following a busy weekend, but that should not have impacted your service. To try and rectify this immediately, I'm processing a full refund for your customization fee and sending a gift card for the stress this caused.
Customer: I appreciate the refund on the fee. I hope you understand that a gift card doesn't really compensate for the hours we spent dealing with rudeness and being made to feel like a bother just to get help. You need serious staff training.
CS Rep: I hear you, and I completely agree. We are taking immediate action regarding the service issues you highlighted. Thank you for detailing this, we value your candor even if the circumstances are disappointing.
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