Hostility

I am writing this to share a terrible shopping experience as a cautionary tale. I had previously been a reliable customer, having bought a fitted cap for my grandson at this establishment. However, when I returned, I was met with such outright hostility and sarcasm that it compelled me to immediately reach out to customer service. I was told, unbelievably, that "customer satisfaction has nothing to do with business," which is an appalling concept for any retailer. I simply don’t tolerate attitudes OR ego! I told them they lost a valuable customer, and frankly, the boss needs to be up front more often so he can supervise these egocentric ignorant boys.
Customer: I am calling because of the absolutely unacceptable attitude I received in your store today. I was treated with sarcasm and told, unbelievably, that "customer satisfaction has nothing to do with business."
CS Rep: I am genuinely sorry that this was your experience. That behavior is completely unacceptable and does not reflect our standards.
If you loved this short article and you would certainly such as to obtain additional facts regarding oePPeo Custom Caps kindly visit the web-site. Customer: Unacceptable is an understatement. I purchase many hats, and you have lost my business. The younger staff there have severe ego problems, and I feel strongly that the boss needs to be up front more often so he can supervise these egocentric ignorant boys.
CS Rep: I understand your frustration. We take these claims very seriously, and I assure you we will address this employee behavior immediately. That language regarding customer satisfaction is absolutely intolerable.
Customer: What are you actually going to do? An apology doesn't fix the fact that I was treated like an annoyance, not a valuable customer.
CS Rep: I’d like to personally ensure your next experience is positive. If you are willing to give us another chance, I can offer you a significant discount on your next purchase, and I will personally oversee your transaction when you return.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.