🚨 SCAM ALERT 🚨 Paid For 2-Day Shipping, Stuck On 'Getting Order' For Two Weeks. They Ruined My Game Day! 😡

I felt compelled to share my terrible online shopping experience as a serious warning to others. While many people seem to have a great time customizing hats, my distant interaction with their fulfillment department was a complete failure. I purchased a specific jersey, paid extra for speed, and waited endlessly without communication. My direct feeling and conclusion about this ordeal were precisely this:
"Look great looking price but I ordered my Tim hardaway jersey like 2 weeks ago too my money but no tracking just says getting order 2 weeks? And paid the 2 day shipping messed my plans to rock it to the game I was going to that’s crazy no customer service no nothing just leave a message."
I spent two weeks monitoring a non-moving order status, and after missing the event I bought the jersey for, I felt compelled to bypass the broken automated system and demand answers about where my money and merchandise had gone.
Customer: I need to know why my order is still stuck on 'getting order' two weeks after I placed it, especially since I paid for 2-day shipping. I missed the entire point of buying this jersey—I was supposed to wear it to the game last weekend.
CS Rep: I am so incredibly sorry for this unacceptable delay, and especially that the premium 2-day shipping fee you paid was completely negated. That is extremely frustrating, and I apologize that we provided no tracking or proactive communication.
Customer: Failed to communicate is an understatement. I tried calling customer service and all I got was a message system. Where is my jersey now, and when exactly will I get it? My money was taken two weeks ago for an item that hasn't moved.
CS Rep: I completely understand your feeling of being ignored. As an immediate step, I am processing a full refund for that 2-day shipping cost right now. For the jersey itself, I will personally contact the warehouse manager and guarantee it ships via priority overnight service tomorrow morning.
Customer: A refund on the shipping is a start, but my plans are already ruined. Can you confirm the full price of the item will be refunded if I still don't see tracking by tomorrow afternoon?
CS Rep: Yes, absolutely. If you do not receive the tracking number confirming shipment by 5 PM tomorrow, I will issue a full merchandise refund immediately—no questions asked. I assure you this is being escalated to the highest priority.
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