The 'Free Hat' Trap: How My 5-Star Review
Let me tell you about my seemingly great shopping trip that turned sour. I want this to be a cautionary tale for anyone shopping here.
I initially left a glowing note because the staff interaction was fantastic—
Jacob was awesome! Jacob is me I am Jacob. If you treasured this article so you would like to obtain more info about WholeCustomDesign Ordering please visit the internet site. Austin was cool too and also Graci
>. But the high mood led to a clear expectation, which I stated directly in my feedback
>If you’re reading this I need a free hat for the sales made toda
>. When I didn't see any follow-up or acknowledgment regarding the promised free hat after generating significant sales, I felt completely misled and undervalued. That's why I felt compelled to reach out to customer service immediately—to either receive what was hinted at or understand why my effort wasn't appreciated
>Customer: I’m calling about the review I left online. I spent a long time in the store and brought in friends who bought several items—I need the complimentary hat I mentioned in my feedback
>CS Rep: Thank you for reaching out, and we truly appreciate the great business you drove to the store. I see your review here, and we are thrilled you enjoyed the service from Jacob and Austin. Could you clarify what specific promotion or agreement led you to expect a complimentary item
>Customer: It wasn't a formal promotion, but based on the sheer volume of sales I helped generate that afternoon, I explicitly included the line "I need a free hat for the sales made today" in my glowing review. It felt like the appropriate gesture for me acting as an unofficial salesperson
>CS Rep: I understand why you feel disappointed that this expectation wasn't met. While we cannot honor demands made within unsolicited reviews, we highly value customer loyalty and referrals. As a gesture of goodwill, I can offer you a 20% discount code for your next purchase. That is the highest discount we provide for our best returning customers
>Customer: 20% is certainly better than nothing, but it’s not what I asked for. I suppose that will have to be acceptable
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap of expecting rewards based on enthusiastic but informal interactions
>>