📦 Nightmare Delivery: My Custom Hat Arrived CRUSHED

I had the absolute worst time trying to order a hat online. This isn't just a complaint; this is a cautionary tale about how poor logistics can ruin an otherwise exciting, custom purchase. My terrible online experience was characterized by delayed shipping and abysmal packaging. When the website prompted me for feedback upon delivery, I truly couldn't even formulate a comprehensive review. The system registered my feedback as completely blank—just
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—that's how frustrating the lack of support and the condition of the item were. I felt compelled to leave a real review now and engage with customer service because the hat arrived severely damaged, and I need a resolution immediately.
Customer: I am calling about order #4567. The custom hat arrived today, and the brim is completely bent and cracked down the side.
CS Rep: I am so sorry to hear that, especially after waiting for your custom order. That is completely unacceptable. Can you confirm the shipping box itself looked damaged?
Customer: It was visibly smashed on one side, which is why the hat is ruined. I already tried to leave feedback but the experience was so negative I just stared at the screen and it registered as nothing—just
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CS Rep: I completely understand your frustration. Please accept our deepest apologies for the condition of your delivery. We will certainly process an immediate replacement for you and handle the shipping insurance claim on our end.
Customer: I want the replacement, but I need assurance that it will be packaged correctly this time, and I will not be paying extra shipping fees for your delivery failure.
CS Rep: Absolutely. If you loved this write-up and you would like to acquire far more data with regards to site kindly take a look at the site. We will expedite a new hat immediately, personally oversee the packaging, and waive all replacement shipping fees. We will also email you a prepaid label right now to return the damaged item at our expense.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.