MAJOR CAUTION: Terrible New Policies

I am writing this to serve as a major caution before you visit. My experience was honestly terrible, leading me to drop my rating to a single star. I used to love this place, but it seems there’s been a massive shift. My conclusion about this visit is simple: The place sucks now. While the hats themselves are still nice, my opinion is that the experience is ruined. I found there was limited stock and sizes, and I learned that with new management, they only let you take 1 feather with a hat purchase. This isn’t the store it used to be, and I felt compelled to leave this public review and reach out to customer service immediately to discuss these disappointing policy changes.
Customer: I’m calling about my recent experience. If you loved this post and you would like to get far more details with regards to www.oeppeo.com kindly visit our web-site. Honestly, the policy changes are ridiculous. Why is there suddenly limited stock and why can we only take one feather with a hat purchase?
CS Rep: I sincerely apologize that your recent visit did not meet your expectations. I understand your frustration regarding the limited accessory policy and inventory issues, especially since you are a returning customer.
Customer: Frustration is an understatement. I used to recommend you constantly, but this new management has ruined the store. It simply is not the store it used to be.
CS Rep: We are actively working to address stocking issues and appreciate your feedback on the new accessory limits. To help us understand the impact, could you tell me which specific hat style you were hoping to accessorize? We might be able to ship additional items or offer a discount on a future purchase.
Customer: I was looking for the wide-brimmed model in size 7 1/4, and I was counting on customizing it fully, not just with a single, measly feather. I need to know if this one-feather rule is permanent.
CS Rep: That is valuable feedback. Let me check the current inventory system for that specific size and see if we can arrange a special exception or send a voucher for premium customization options. I truly regret the disappointment you experienced.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.