⚠️ $400 Custom Order Nightmare

I’m writing this because I want to warn potential shoppers about my terrible experience, especially concerning custom orders and communication. I learned the hard way that I should’ve read the reviews before purchasing. When I finally received my custom dress, it wasn't right, and contacting the store became an impossible task.
Dach boutique is unprofessional & they need to definitely work on their customer service!
I paid over $400 just to have alterations made, and if I want a dress custom made, I should receive it as my liking because the customer is purchasing it. This entire ordeal forced me to try and engage with customer service, but when I would try calling about my dress, they would just leave me on hold for over 15 mins. The overall attitude makes their establishment look bad, which is why I felt compelled to leave this review.
Customer: I have been trying to reach someone all morning about my custom dress order, and I was just left on hold for over 15 minutes! This is absolutely unacceptable customer service when I am calling about a dress I spent hundreds of dollars on.
CS Rep: I sincerely apologize for the extended hold time and the immense frustration this is causing you. I see you’re referencing a custom dress that was recently altered. Can you explain exactly what issues you are still having with the fit now that you have it?
Customer: The entire point of paying over $400 for alterations was to get the dress exactly as I requested, but it’s still not right! If you beloved this short article and you would like to get much more facts relating to GraceQueens Looks kindly pay a visit to our website. I expect a custom dress to be finished to my liking, not just vaguely close. I need a solution immediately, and I need assurance I won't be treated dismissively again.
CS Rep: I completely understand your disappointment, especially given the significant investment and time commitment. We want to correct this immediately. Since the discrepancy is substantial, I can authorize you to return the dress. I will personally schedule a priority fitting with our most senior tailor to review and rectify the remaining issues at absolutely no further cost to you.
Customer: And how can I be sure I won't be left waiting around or ignored when I come in?
CS Rep: I will provide you with my direct extension right now. Please call me the moment you leave your house, and I will ensure a dedicated appointment slot and staff member are ready for your arrival. Your satisfaction is our priority moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.